Support

MrFitnessCoach support is not a medical emergency service. If you are in an emergency or life-threatening situation, please contact the emergency services in your region immediately.

• —Ireland / EU: 112
• —Brazil: SAMU 192 / Fire Department 193 / Police 190

The fastest way to reach us is through WhatsApp. We respond to all messages on business days, typically within 24 hours.

You can use WhatsApp for:

• —Questions about your training plan or check-in.
• —Submitting your weekly check-in feedback.
• —Sending photos or videos for technique or progress review.
• —Reporting difficulties or requesting plan adjustments.
• —Questions about available coaching plans or applications.
• —Payment, subscription, and billing questions.

For formal enquiries, privacy questions, or personal data requests, you can contact us by email.

• —Email: [email protected]
• —Expected response: up to 2 business days.
• —For personal data requests (GDPR / LGPD), please use this channel and include 'Privacy Request' in the subject line.

We can help you with:

• —Choosing the right plan for your goal.
• —Coaching application questions.
• —Payments, subscriptions, and cancellations.
• —Check-ins and weekly progress submissions.
• —Training plan questions.
• —Submitting photos or videos for technique analysis.
• —Privacy and personal data questions.
• —Technical issues with accessing the service.

To exercise your rights under GDPR or LGPD (access, correction, deletion, portability, objection), send a request to [email protected] with 'Privacy Request' in the subject line.

• —We will respond within 30 days as required by applicable law.
• —We may request identity verification before processing the request.

Response times depend on the channel and plan:

• —WhatsApp: within 24 hours on business days (for most plans).
• —Plans with closer support: response times may be shorter.
• —Email: within 2 business days.
• —Weekends and public holidays: responses resume on the next business day.

Before reaching out, check the Frequently Asked Questions section on the main page. Most initial questions about how coaching works, available plans, and processes are answered there.